Shipping policy

Order Processing Time

All orders are processed within 1 to 3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that weekends and public holidays are not counted as processing days.

Shipping Origin

All orders are shipped from our warehouse in the United States.

Shipping Destinations

We currently ship only within the United States, including Alaska and Hawaii. We do not ship to U.S. territories or international addresses. Some carriers cannot deliver to PO Boxes; please provide a physical street address at checkout.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. The amount shown at checkout is the final shipping charge for your order. If we discover, after your order is placed, that the actual shipping cost differs materially from the amount charged, we will contact you before shipping to discuss your options, which may include cancelling your order for a full refund. We will not charge you more than the amount displayed at checkout without your prior consent.

  • Standard shipping to the contiguous United States (48 states) costs US$7 and is free on orders of US$65 or more.

  • Limited-Time Free Shipping Offer

  • From October 16 through October 31, 2026, enjoy free standard shipping on orders of US$50 or more delivered to the contiguous 48 U.S. states. Alaska, Hawaii, and U.S. territories are excluded. After the promotion ends, the standard US$65 free-shipping threshold will apply again.

  • Express shipping to the contiguous United States costs US$18.99.

  • Shipping to Alaska and Hawaii costs US$28.99. The free standard shipping offer on orders of US$65 or more does not apply to Alaska or Hawaii.

Estimated Delivery Times

Delivery times below are calculated after the 1–3 business day processing period and are estimates only:

  • Standard shipping (contiguous U.S.): 5–7 business days

  • Express shipping (contiguous U.S.): 1–2 business days

  • Alaska and Hawaii: 10–21 business days

Actual delivery may vary due to logistics conditions, weather, or other unforeseen factors. We do not guarantee specific delivery dates. We are not liable for delays caused by the carrier or events beyond our reasonable control. Nothing in this policy limits any right you may have under applicable law.

Failed Delivery & Incorrect Address

Please ensure your shipping address is complete and accurate at checkout. If a package is returned to SeBE due to incorrect or incomplete recipient information, an invalid address, or multiple failed delivery attempts, free re-shipping will not be provided. If you request to reship the returned package, additional shipping fees will apply.

Lost or Damaged Packages

If your package is lost or arrives damaged during transit, please contact our Customer Service team at customerservice@sebe.com.hk as soon as possible, and preferably within 48 hours of the delivery date (or the estimated delivery date if the package is lost). Please save all packaging materials and damaged goods.

We will acknowledge your report within 2 business days. We will then file a claim with the courier service on your behalf. Once the claim is filed, we will provide you with the claim reference number and keep you updated on the courier's investigation. If the courier confirms the loss or damage, we will, at our discretion, replace the item or issue a refund in accordance with our refund policy.